Sophia Nutrition, LLC
Returns and Replacements
We will honor replacement for any broken or damaged product during shipment although we take great care in packaging your products to avoid such situations.
Sophia Nutrition.com will accept returns on UNOPENED products for up to 30 days after receipt for a full refund of the original purchase price (excluding shipping).
We WILL NOT accept any returns on opened items. Prior to returning any items, a mandatory pre-authorization is required. To receive a return authorization number by sending us an e-mail @ [email protected]
Please include the following information: name, order number, product(s) being returned, reason(s) for return, telephone number and/or email address.
Once the return is approved, you will receive a Return Authorization number and a mailing address to use for the return. All shipments returned without a valid RA number will be refused and returned to sender.
Once the return is received, we will issue a refund to the credit card used for the original purchase. It is the responsibility of the customer to pay for return shipping. There will be a 30% restocking fee charged on any product(s) returned. ABSOLUTELY no product returns will be accepted after 14 days.